Privacy Policy

Welcome to CrowdSeva. By accessing, registering on, or using the CrowdSeva website, mobile applications, Customer App, Shop Owner/Partner App, Employee App, QR booking system, wallet and rewards services, referral programs, and other related services, you agree to comply with and be bound by these Terms & Conditions and applicable CrowdSeva policies

1.Acceptance of Terms & Conditions :

• By registering with or using CrowdSeva, you confirm that you have read, understood and accepted these Terms & Conditions.
• These Terms apply to Customers, Shop Owners/Service Providers, authorized Employees/Staff and other users of CrowdSeva.
• If you do not agree with these Terms, you should not use CrowdSeva Services.

2.About CrowdSeva :

• CrowdSeva is a digital technology platform designed to help customers discover service providers and manage appointments, bookings, tokens and queues.
• CrowdSeva also provides digital tools to Shop Owners and authorized Employees for managing their services and business operations.
• Unless specifically stated otherwise, the actual service is provided by the respective Shop Owner/Service Provider.

3.Account Registration & Verification

• Users must provide accurate and updated information while creating or using a CrowdSeva account.
• CrowdSeva may use OTP, mobile number, email or other reasonable verification methods for account security.
• Users are responsible for keeping their password, OTP and account access secure and must not share them with unauthorized persons.
• Providing false, misleading or unauthorized information may result in account restriction or suspension.

4.Lawful & Responsible Use :

• CrowdSeva must be used only for genuine and lawful purposes.
• Users must not create fake accounts, make fraudulent bookings, manipulate tokens or queues, misuse rewards or referrals, attempt unauthorized access, interfere with platform operations, or use CrowdSeva for illegal or abusive activities.
• Any activity that threatens the security, reliability or proper functioning of CrowdSeva may result in appropriate action.

5. Customer Responsibilities :

• Customers must provide correct information while making bookings and must review the service, provider, appointment, token and applicable charges before confirming.
• Customers should follow the applicable appointment, queue and cancellation requirements and should not intentionally create duplicate or fraudulent bookings.
• Customers must use CrowdSeva responsibly and maintain respectful behaviour toward Shop Owners, Employees, Service Providers and other users.

6. Shop Owner & Service Provider Responsibilities :

• Shop Owners/Service Providers must provide accurate business, service, pricing, availability and contact information.
• They are responsible for delivering their listed services professionally and for complying with applicable laws, licences, registrations and business requirements.
• They should make reasonable efforts to honour confirmed bookings and properly manage service delays, changes or cancellations.

7. Employee & Staff Responsibilities :

• Authorized Employees/Staff may use CrowdSeva only for their assigned business responsibilities.
• Employees must protect customer, business, booking, token and other confidential information accessible through the platform.
• They must not misuse customer information, manipulate bookings or tokens, share unauthorized access, or perform actions outside their assigned authority.
• Detailed requirements may also apply under the separate Employee Policy.

8. Booking, QR, Token & Queue Services :

• CrowdSeva may provide appointment booking, QR-based booking, digital tokens and queue-management services.
• Availability and confirmation may depend on the respective service provider, operating hours, capacity and actual customer demand.
• Estimated waiting time may change due to service duration, customer volume, delays or other operational circumstances.
• Users must not duplicate, forget, transfer or manipulate tokens or queue positions.

9.Home Service Terms :

• Where Home Services are available, bookings depend on service-area coverage, provider availability and appointment confirmation.
• Customers must provide a correct service address and other information required for the booking.
• The actual Home Service is generally provided by the respective Service Provider, who is responsible for delivering the applicable service.
• Home Service timing, charges, cancellation and other conditions may vary according to the service and provider.

10. Pricing & Applicable Charges :

• Service prices are generally determined by the respective Shop Owner/Service Provider.
• Depending on the service, additional charges such as applicable taxes, platform fees, convenience charges, processing charges or other disclosed charges may apply.
• The applicable amount should be reviewed before completing the booking or payment.

11. Payments, Refunds & Cancellations :

• CrowdSeva may provide or facilitate online payments through authorized payment service providers.
• Bookings may be subject to specific cancellation, rescheduling, refund, advance-payment and no-show conditions.
• Refund eligibility and processing may depend on the applicable service, booking conditions, payment method and relevant CrowdSeva policy.
• Applicable consumer rights and legal remedies are not intended to be restricted by these Terms.

12. Wallet, Rewards & Referral Programs :

• CrowdSeva may offer wallet balances, cashback, promotional credits, rewards and referral benefits.
• Such benefits may have specific eligibility, validity, usage and promotional conditions.
• Fake, duplicate, automated, manipulated or fraudulent activity may result in cancellation or reversal of benefits and appropriate account action, subject to applicable law.

13. Reviews, Ratings & Platform Misuse :

• Where ratings and reviews are available, users should provide genuine feedback based on their actual experience.
• Fake, misleading, abusive or manipulated reviews and ratings are not permitted.
• Users must not create multiple accounts or otherwise attempt to artificially increase or decrease ratings.
• CrowdSeva may take appropriate action against fraudulent or abusive rating and review activity.

14. Account Suspension, Liability & Platform Availability :

• CrowdSeva may restrict or suspend accounts or specific features in cases involving fraud, misuse, unauthorized access, security risks or serious violations of these Terms or applicable policies.
• CrowdSeva will make reasonable efforts to keep its platform available, but temporary interruptions may occur because of maintenance, technical issues, security measures, third-party services or circumstances beyond reasonable control.
• CrowdSeva generally acts as a technology platform and is not the actual provider of services offered by independent Service Providers.
• Nothing in these Terms excludes or limits any liability or legal right that cannot legally be excluded or limited.

15. Governing Law, Policy Changes & Contact :

• These Terms & Conditions are governed by the applicable laws of India.
• CrowdSeva may update these Terms when necessary because of changes in services, technology, security, business operations or applicable law.
• Where required, appropriate notice of material changes will be provided 

For questions, complaints or support:

Crowd Seva Support -:

Website: http://www.crowdseva.com

E-mail : mailto:support@crowdseva.com

Effective Date: August 30, 2026

Last Updated: August 30, 2026

By continuing to use CrowdSeva after an applicable update, you acknowledge the updated Terms, subject to applicable law.

CrowdSeva respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CrowdSeva collects, uses, stores, protects and shares information when you use our Customer App, Shop Owner/Partner App, Employee App, website and related services.

1. Information We Collect :

• CrowdSeva may collect information required to provide and secure its Services, including your name, mobile number, email address, account and profile information, OTP and verification details, booking and appointment information, selected services, QR, token and queue information, payment and transaction-related information, wallet, cashback, rewards and referral information, location information where permission is provided, device and technical information, and information provided to Customer Support.
• For Shop Owners and authorized Employees, CrowdSeva may also process business, role and work-related information required for their respective Services.

2. OTP Verification & Account Security :

• CrowdSeva may use your mobile number and OTP to register, verify and secure your account.
• OTPs are used for authentication and should never be shared with anyone. Users are responsible for keeping their account credentials and access secure.
• CrowdSeva may apply reasonable verification and security measures to help prevent unauthorized access, misuse and fraudulent account activity.

3. Location Access :

• Where you provide the required permission, CrowdSeva may use location information to help you discover nearby service providers, support location-based search and provide applicable Home Services.
• Location permission can be managed through your device settings. If location access is disabled, some location-based features may not work properly.

4. Booking & Service Information :

• CrowdSeva may process information related to appointments, bookings, selected services, service providers, QR bookings, tokens, queue positions, waiting information, cancellations and booking history.
• This information is used to create, manage and provide the requested booking and service-related features.

5. Wallet, Rewards & Referral Information :

• Where these features are available, CrowdSeva may process information relating to wallet activity, cashback, rewards, promotional credits and referral programs.
• Such information may be used to calculate, provide, verify and manage applicable benefits and transactions.
• Fraudulent, duplicate or manipulated activity may result in the restriction or cancellation of applicable benefits, subject to applicable law.

6. How We Use Your Information :

• CrowdSeva may use your information to create and manage accounts, verify users, process bookings, appointments and payments, manage QR bookings, tokens and queues, provide requested services, operate wallet and rewards features, provide customer support, send important notifications, prevent fraud and misuse, improve platform performance and comply with applicable legal requirements.

7. Data Security :

• CrowdSeva uses reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
• Depending on the system and service, security measures may include authentication, access controls, role-based permissions, secure transmission, monitoring and other appropriate safeguards.
• However, no internet-based system can guarantee absolute security. Users should also protect their account credentials and report suspected unauthorized access.

8. Third-Party Services :

• CrowdSeva may use authorized third-party service providers to support essential operations such as OTP verification, SMS, email, payments, hosting, notifications, security and other technology services.
• Such providers may process information only as reasonably necessary to provide their respective services and subject to applicable contractual, security and legal requirements.

9.Information Sharing :

• CrowdSeva may share relevant information with Shop Owners, Service Providers or authorized Employees when reasonably necessary to provide a requested service, manage a booking or perform assigned responsibilities.
• Information may also be disclosed when required by applicable law, legal process or a lawful request from a competent authority.
• CrowdSeva does not sell or rent personal information as a commercial data-selling business.

10. Account Deletion & Data Retention :

• CrowdSeva may retain information for as long as reasonably necessary to provide Services, maintain legitimate records, prevent fraud, resolve disputes, protect security or comply with applicable law.
• When information is no longer required and there is no lawful reason to retain it, CrowdSeva may delete, anonymize or securely dispose of it.
• Users may request account deletion through available account controls or by contacting CrowdSeva Support. Certain information may need to be retained where required or permitted by law.

11. Privacy Rights & Policy Updates :

• Subject to applicable law, users may have rights relating to their personal information, including requesting access or correction of applicable information, requesting deletion where applicable, withdrawing consent where processing is based on consent, and raising privacy-related grievances.
• CrowdSeva may update this Privacy Policy when there are changes to its Services, technology, security practices, data processing practices or applicable law.
• Where required, appropriate notice of material changes will be provided.

12. Contact Us : If you have any questions, privacy requests, concerns or complaints regarding this Privacy Policy or the handling of your information, you may contact CrowdSeva Support.

CrowdSeva Support :

Website: http://www.crowdseva.com

Email: support@crowdseva.com

Effective Date: August 30, 2026

Last Updated: August 30, 2026

CrowdSeva provides customers with digital tools to discover service providers, check availability, book appointments, join queues, use QR-based booking services and manage their bookings. Customers are expected to provide accurate information and use CrowdSeva responsibly and only for legitimate purposes.

1. Customer Registration & Account :

• Customers must provide accurate, complete and up-to-date information while registering or using CrowdSeva. Customers are responsible for maintaining the security of their account and must not create accounts using false, misleading or unauthorized information.

2. OTP Verification & Account Security :

• CrowdSeva may use OTP, password or other verification methods to verify and secure customer accounts. Customers must keep OTPs, passwords and login credentials confidential and must not share them with any unauthorized person. CrowdSeva may take appropriate action against unauthorized or suspicious account activity.

3. Services, Shops & Service Providers  :

• Customers may view shops, service providers, employees, services, packages, prices, availability and other information through CrowdSeva. Service availability, working hours, prices and other details may change according to the service provider's business operations. Customers should check the available information before confirming a booking.

4. Online Booking & Platform Charges :

•  CrowdSeva may provide online booking facilities through its website or mobile applications.
• Where the offer is available, the customer's first Online Booking may have ₹0 CrowdSeva Platform Fee. This means only the applicable platform booking charge is free; the selected service or package price is not automatically free.
• For subsequent Online Bookings, CrowdSeva may apply an applicable Platform Charge / Booking Charge. If applicable, the charge will be displayed or communicated to the customer before the booking is confirmed.
• These platform charges apply only to eligible Online Bookings.
• QR Code / On-Site Booking will remain Free from CrowdSeva Platform Booking Charges. Customers using the shop's CrowdSeva QR Code for on-site/offline booking will not be charged a CrowdSeva platform booking fee.
• However, the customer remains responsible for the applicable service/package price and any separately applicable provider charges, such as Home Visit/Travel Charges.

5. Booking, Appointment & Confirmation :

• Customers may book available services, appointments and packages through CrowdSeva. Every booking is subject to the availability and confirmation of the selected shop or service provider.
• Customers must carefully verify the selected service/package, date, time, service location, number of persons and other booking details before confirmation.
• A booking is valid only for the selected service and scheduled date unless rescheduling or date change is approved under the applicable policy.

6. QR Code, Token & Queue Services :

• Customers may use official CrowdSeva QR Codes, digital tokens and queue facilities at participating shops.
• Customers must use these facilities only for genuine purposes and must not manipulate, duplicate, transfer or misuse tokens, queue positions, booking status or other booking information.
• CrowdSeva may restrict or suspend accounts involved in fraudulent or abusive use of QR, token or queue facilities.

7. Home Service & Venue Service :

• Where available, customers may select Shop/Salon Visit, Home Service or Venue Service according to the service provider's available options.
• For Home/Venue Service, customers must provide an accurate address, contact details, preferred date and time.
• The applicable service/package price remains payable. A separate Home Visit / Travel Charge may be fixed by the Shop Owner or Service Provider based on distance in kilometres, travel requirements and applicable business terms.
• Where applicable, the Home Visit / Travel Charge should be communicated to the customer before confirmation.

8. Wedding Services & Packages :

• CrowdSeva may provide Wedding Services and Wedding Packages where available, including applicable package options and service locations.
• Customers must review the selected wedding package, service location, date, time, number of persons and included services before confirmation.
• Services or facilities not included in the selected package may be charged separately. Any additional service requested or taken during the event may also be charged separately.
• Wedding bookings remain subject to the availability and confirmation of the selected service provider.

9. Payments & Booking Amount :

• Depending on the service or package, customers may be provided with an Advance Payment or Full Payment option.
• Where an advance-payment option is available, the required advance amount and remaining balance will be displayed in the applicable booking details.
• Where Full Payment is selected, the applicable payable amount may be required before the service.
• Customers are responsible for making required payments within the applicable time. A booking may remain pending or unconfirmed until the required payment is successfully received.

10. Cancellation & Refund :

• Customers may cancel a booking subject to the applicable cancellation conditions.
• More than 24 hours before the appointment: Eligible paid booking amount may be refunded 100%.
• Within 24 hours of the appointment: A 10% cancellation charge may be deducted and the remaining 90% of the eligible amount may be refunded.
• Eligible refunds are normally processed within 5–7 business days, subject to payment gateway, bank or financial institution processing time.
• Amounts paid directly to a Service Provider and separately applicable Home Visit / Travel Charges may be subject to the applicable provider terms.
• Refund eligibility may depend on the actual payment made, booking status and applicable cancellation conditions.

11. Rescheduling & Date Change :

• Where permitted, customers may request a change of booking date.
• A date change may be allowed only once with a minimum of 3 days' prior notice, subject to the availability and confirmation of the selected service provider.
• A new date is not considered confirmed until it has been accepted/confirmed by the service provider.
• If rescheduling is not possible, the applicable cancellation and refund policy may apply.

12. Pricing, Taxes & Additional Charges :

• The applicable service or package price will be displayed where supported by CrowdSeva.
• Applicable taxes, platform charges, discounts or other charges may apply according to the selected service, package and booking.
• Where CrowdSeva charges are already included in the displayed amount, they will not be charged again separately unless specifically stated.
• Any additional service, upgrade, extra work or facility not included in the confirmed booking may be charged separately.

13. Customer Responsibilities & Prohibited Activities :

• Customers must use CrowdSeva honestly, responsibly and only for lawful purposes.
• Customers must not:
• provide false or misleading information;
• create fake or duplicate accounts;
• misuse bookings, QR Codes, tokens or queues;
• manipulate reviews, ratings, referrals, cashback or rewards;
• attempt unauthorized access to another account or CrowdSeva system;
• use CrowdSeva for fraudulent, abusive or unlawful activities;
• harass, threaten or abuse Shop Owners, Employees, Service Providers or CrowdSeva personnel;
• interfere with the security, operation or functionality of CrowdSeva.
• CrowdSeva may take appropriate action against accounts involved in such activities.

14. Service Providers, Disputes & Platform Responsibility :

• CrowdSeva primarily provides the technology platform through which customers can discover and connect with participating shops and service providers and manage bookings.
• The actual service is provided by the respective Shop Owner, Employee or Service Provider.
• CrowdSeva does not control the independent service provider's actual service delivery, workmanship, availability or business operations. However, CrowdSeva may assist with platform-related booking, payment, complaint or support matters where applicable.
• Nothing in this policy is intended to remove or restrict any rights or protections that customers have under applicable Indian law.

15. Governing Law, Policy Updates & Support :

• These Terms & Service Policies shall be governed by and interpreted in accordance with the applicable laws of India.
• CrowdSeva may update, modify or replace these policies when reasonably required due to changes in its services, technology, security requirements, business operations or applicable law.
• Customers should review the latest version of the applicable policies before continuing to use CrowdSeva.
• CrowdSeva Support
• Website: http://www.crowdseva.com
• Email: support@crowdseva.com
• Effective Date: August 30, 2026
• Last Updated: August 30, 2026

This Payments, Refunds, Cancellation & Charges Policy explains the applicable payment methods, platform charges, service charges, Home/Venue charges, cancellation, refund and rescheduling rules for services booked through CrowdSeva. Customers, Shop Owners, Service Providers and Employees must follow the applicable payment and booking rules.

1. Applicable Charges :

• CrowdSeva may apply different charges depending on the booking method, selected service, package, location and applicable business terms.
• Applicable charges may include the service/package price, CrowdSeva Platform / Online Booking Charge, applicable taxes, Home Visit / Travel Charge and charges for additional services.
• Applicable charges should be displayed or communicated to the customer before confirmation wherever supported by the booking process.

2. Online Booking Platform Charge :

• Customers making a booking from home or any other location through CrowdSeva Online Booking may be required to pay the applicable CrowdSeva Platform / Online Booking Charge in addition to the selected service or package price.
• The applicable Platform / Online Booking Charge will be shown to the customer before the booking is confirmed.

3. Shop QR Code Booking — ₹0 Platform Charge

• Customers who physically visit a participating shop and book a service by scanning the shop's official CrowdSeva QR Code will not be charged any CrowdSeva Platform or Booking Charge.
• The CrowdSeva Platform / Booking Charge for such QR Code bookings will remain ₹0, regardless of the number of QR Code bookings made by the customer.
• This does not make the actual service or package free. The customer remains responsible for the applicable service/package price and other separately applicable charges.

4. Home Service & Travel Charges :

• Where Home or Venue Service is available, the regular service/package price will remain applicable.
• The Shop Owner or Service Provider may determine a separate Home Visit / Travel Charge based on applicable distance in kilometres, travel requirements and business terms.
• The applicable Home Visit / Travel Charge should be communicated to the customer before confirmation where the booking system supports such disclosure.
• Home Visit / Travel Charges are separate from the CrowdSeva Platform / Online Booking Charge.

5. Service & Package Price :

• Customers are responsible for paying the applicable price of the selected service or package.
• The price applicable to the confirmed booking should be based on the information displayed or communicated at the time of booking, subject to legitimate changes agreed with the customer and applicable law.
• Additional services, upgrades or facilities not included in the confirmed package may be charged separately where applicable.

• 6. Advance & Full Payment :
• Depending on the service or package, CrowdSeva may provide an advance-payment or full-payment option.
• Where an advance payment is selected, the customer must pay the applicable advance amount and the remaining balance may be payable according to the booking terms.
• Where Full Payment is selected, the applicable total amount may be required before the service.
• Payment status must be accurately recorded and must not be falsely marked as paid, completed or refunded.

• 7. Payment Processing & Transaction Security :
• Payments made through CrowdSeva may be processed through an applicable payment gateway or other authorized payment mechanism.
• Customers must provide accurate payment information and must not use unauthorized payment instruments.
• CrowdSeva may retain transaction and booking information as reasonably required for payment verification, customer support, accounting, fraud prevention and legal compliance.
• Payment-gateway, bank or financial-institution processing times may affect the timing of a transaction or refund.

8. Cancellation More Than 24 Hours Before Booking :

• Where cancellation is permitted, a booking cancelled more than 24 hours before the scheduled appointment will be eligible for a 100% refund of the eligible paid booking amount, subject to the applicable booking conditions.
• Refund eligibility may depend on the booking status and the amount actually paid through the applicable payment channel.

9. Cancellation Within 24 Hours :

• Where a booking is cancelled within 24 hours of the scheduled appointment, a 10% cancellation charge may be deducted from the eligible booking amount and the remaining 90% may be refunded to the original payment method.
• Any amount that was separately paid directly to a Shop Owner or Service Provider may be subject to the applicable provider terms.

10. Refund Processing :

• Where a refund is approved, CrowdSeva will normally initiate/process the eligible refund within 5–7 business days, subject to payment gateway, bank or financial-institution processing times.
• The actual crediting time may vary depending on the payment method and financial institution.
• CrowdSeva may require reasonable booking or transaction verification before processing a refund.

11. Rescheduling & Date Change :

• Where permitted by the applicable service or package, a customer may request a booking date change.
• An eligible date change may be permitted only once with a minimum of 3 days' prior notice, subject to availability and confirmation by the relevant Shop Owner or Service Provider.
• A requested date change is not confirmed until accepted through the applicable booking process.
• If rescheduling is unavailable, the applicable cancellation and refund conditions may apply.

12. Additional Services & Additional Charges :

• Any service, product, upgrade, extra work or facility not included in the original booking or package may result in an additional charge.
• Such additional charges should be communicated to the customer before the additional service is provided wherever reasonably possible.
• Shop Owners, Service Providers and Employees must not impose unauthorized or misleading charges.

13. Refund Restrictions, Failed Transactions & Duplicate Payments :

• Where a payment fails but the amount is temporarily debited, the transaction may be subject to payment-gateway or banking reconciliation before any refund or reversal is completed.
• If a customer is charged more than once for the same transaction, the duplicate transaction may be reviewed and, where verified as an eligible duplicate payment, the applicable excess amount may be refunded.
• Customers should retain transaction IDs, booking details and payment confirmations when raising a payment-related complaint.

14. Fraud, Misuse & Unauthorized Transactions :

• Customers, Shop Owners and Employees must not use fraudulent payment methods, create fake bookings, manipulate refunds, misuse promotional benefits, submit false payment information or attempt to obtain an unauthorized financial benefit.
• CrowdSeva may investigate suspicious transactions and may restrict, suspend or terminate accounts involved in fraud or serious misuse, subject to applicable law.
• Where required, CrowdSeva may cooperate with payment partners, financial institutions or lawful authorities for transaction investigation.

15. Compliance, Disputes, Policy Updates & Contact

• CrowdSeva will administer payments, refunds and booking charges in accordance with the applicable booking terms and applicable laws of India.
• CrowdSeva'  customer-facing pricing and charge information should be presented in a clear manner, consistent with applicable consumer-protection requirements. The Consumer Protection (E-Commerce) Rules, 2020 apply to services bought or sold over digital/electronic networks and address consumer-facing e-commerce practices. 
• CrowdSeva may update this policy when reasonably required because of changes in services, technology, payment systems, security requirements, business operations or applicable law.
• Nothing in this policy is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted under Indian law.

• CrowdSeva Support
• Website: http://www.crowdseva.com
• Email: support@crowdseva.com
• Effective Date: August 30, 2026
• Last Updated: August 30, 2026